The key to a good partnership is communication – and we guarantee that when you partner with Two Small Men, you’ll get tailored, quick, and helpful communication throughout the entire process of every move.
From booking to after-service, you’ll have a dedicated team ensuring both you and your clients get all the information and services needed to make the process of moving for restoration more streamlined.
USING PROFESSIONAL MOVERS
Two Small Men has worked with restoration companies across Western Canada for years, and along the way we’ve learned a lot about the restoration industry and its specific moving needs.
We’ve developed a partnership program customized for restoration companies that includes commercial grade moving pads on every piece, secure storage at a reasonable rate, digital photo inventory technology, efficient next-day billing, and a hassle-free experience for Project Managers.
By partnering with Two Small Men, you’ll never pay for contents damage again. We understand that anything less than perfection is costly, and we’ve helped our restoration clients reduce their total contents moving budget by eliminating damages.
“Our restoration partners have seen an overall improvement in service and overall reduction in costs for their contents moving program after partnering with us”
– Addison Parfeniuk, Co-Owner
Our commitment to you
After years of working with Canadian restoration companies, we’ve designed our restoration partnership services to align with your contents moving needs. We offer professional packing services, detailed inventory lists and photographs, and storage. We offer reasonable storage rates in secure facilities across Western Canada.
Our crews are trained in safety protocols and come equipped with steel toe boots, hard hats, Tyvek suits, and N95 masks. We send experienced crews who have a 90% or higher Quality of Service rating. You can read more about the services we offer below!
We will send top teams with the highest Quality of Service rankings as measured by our Mover Excellence After Service Survey. The teams will be trained to meet and exceed the expectations of the PM and we’ll send the same crews every time.
After every move, you’ll receive an automated survey. We take customer service seriously: if there’s any aspect of the move that you’re not totally satisfied with, we want to know about it so we can fix it for next time. Our job is to make your day easier, and your feedback helps us to improve our service.
It is critical to ensure the accuracy of item quantity and condition with photos and a tag list. We use various technologies to take inventory, but we’re happy to use any tools that are integral to your standard operating procedure.
Do you occasionally have to pay damage claims on contents that were preventable? Our objective is to document any pre-existing damage on the contents before they’re moved. Our experience has taught us that the key to preventing damage claims from contents is all in the careful examination of each piece.
We know that in your line of work, sometimes emergency service is required. We can offer Same Day/Next Day service at our standard rates without an emergency fee or premium.
We’ll establish a distribution list for you and your team (firstname.lastname@example.org). From that list, you’ll reach your tailored Two Small Men Team: your personal Account Manager, a Senior Ops Leader, and our Billing clerk. We’ll also provide you with the cell phone number of your Account Manager so you can reach them by phone, text, or email during the day, evening, or weekend. Someone from the team will get back to you right away!
Our fleet of five-ton trucks is constantly being upgraded to ensure reliability for our customers. Each unit is equipped with tools, drills, two-wheeled and four-wheeled dollies. For our restoration partners we include red carpet floor runner service and ensure that each piece is wrapped in commercial grade moving pads. Each truck is equipped with a GPS tracking device for peace of mind during the transport of the contents.
Our staff is experienced with working in contaminated environments. Our crews will come prepared with safety gear including
- Steel toe boots
- N95 masks
- Tyvek suits
- Hard hats
We’ll do everything we can to prevent a claim, but in the rare case a claim occurs, you can rely on our dedicated After-Service Manager. We have developed a claims process called the 2-10-30 guarantee:
- Customer contacted no later than 2 days after incident
- An agreed remedy to close claim within 10 days of incident
- Any matter resolved within 30 days of any incident report