In it for the long haul: Two Small Men employee spotlight on Andrew Giguere

At Two Small Men with Big Hearts, there’s no such thing as a quiet season for Andrew Giguere. As the Director of Operations, he plays a critical role in keeping the company’s nationwide moving machine running smoothly year-round.

Originally from Winnipeg, Manitoba, Andrew now works remotely from Toronto, where he’s now lived for more than 15 years. He joined the company five years ago, bringing with him a background in precision logistics and real-time problem-solving.

Andrew’s responsibilities shift with the seasons. “My day-to-day changes drastically from summer to winter,” he says. “Summertime is really all about supporting the operations team, being proactive, getting ahead on moves. In the winter, things slow down, and I take on more of a project management role, trying to figure out how we can improve, preparing for the next summer, and scaling operations efficiently.”

That seasonal shift allows Andrew to tackle larger questions around resource planning, fleet resourcing, and staffing—laying the groundwork for smoother operations when demand spikes again in the warmer months. But his role isn’t just about managing logistics; it’s also about empowering others.

“It’s really rewarding to see an idea that starts within the ops team, whether from a meeting or a casual conversation, grow into something that gets rolled out company-wide,” he explains. “Some of the most impactful changes have come from our frontline staff, from dispatchers to movers. Seeing their ideas put into action has been a lot of fun for me and really shows how involved the entire team is.”

He also appreciates the collaborative spirit across branches.

“I think it's the ability for anyone to have an impact,” he says. “If that’s Eric in Saskatoon implementing crew suggestions at branch level, or Randy and Jeff reaching out with what they’re seeing on the ground and working together to make things better and improving the process.”

One of Andrew’s key focuses in the summer is managing long-distance moves, defined by the company as any move where pickup and drop-off locations are more than 150 km apart. These jobs can range from local routes like Edmonton to Calgary, to epic cross-country treks from Vancouver to Winnipeg and back.

“In the summer, we do a major route like that every three weeks,” Andrew says. “Those trips might touch ten customers and leave no room for error. Planning is critical.”

Andrew personally reviews every trip that takes more than 10 hours.

“I’ll email the customer or leave a note for the dispatcher if I see something that could go wrong. It’s all about proactive problem-solving.

“We once moved someone up to Haida Gwaii,” he recalls. “You get to Prince Rupert, then take a six-hour ferry that only runs a few times a week. That was the most unique move to date.”

Often, a single truck serves multiple customers along a route.

“We might have one customer going from Victoria to Winnipeg. On the way back, we’ll pick up another going from Winnipeg to Brandon, another from Saskatoon to Regina, and so on. A crew just left Winnipeg and will hit seven customers before looping back from Nanaimo.”

Despite the complexity of his role, Andrew is quick to point to culture as a major reason he’s stayed with Two Small Men.

“The company has really matured in process and procedure,” he says. “We used to be very reactive. Now we’re thinking two, three weeks ahead and creating procedures to mitigate issues before they happen. We've built a robust set of processes that helps flag red-alert scenarios. 

“Second to that we are investing in our staff. Rolling out a Performance Raise Plan where movers can get a raise every 6 months has allowed us to increase retention and get movers brought in for a career with Two Small Men. At the end of the day, without great movers and dispatchers who are brought in to our ‘proven process,’ we wouldn’t be able to succeed.”

He adds that Two Small Men’s commitment to community offers its own form of motivation. 

“I enjoy what we do in the wintertime with our community initiatives,” he says. “It’s a slower period for us, which gives our movers a chance to keep working while supporting people in need during the holidays. It’s fulfilling work for the crews and good for everyone involved.”

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