Making Senior Moves Easier in Edmonton

While the process of moving is often stressful for everyone, it can be especially difficult for seniors, who are forced to deal with more physical and emotional challenges. It's a reality that Two Small Men mover Paul Wagner knows all too well. After spending a decade and a half working in the industry, he has developed his own strategy when it comes to dealing with elderly clients. His approach to helping seniors in Edmonton move is one based on patience and understanding, especially when it involves downsizing into a smaller home or moving to a retirement home.

“Pretty much every move for me is a good move,” Paul says. “I go out of my way, especially for seniors, and I like to make sure that I’m being as helpful as possible and get them happy as possible. I always try to set up their places and stuff for them. I set their furniture up.”

The way Paul looks at it, moving seniors needs to be about more than getting their stuff from one place to another. It's about making these people feel less stressed about this major life transition they're experiencing so late in life.

“Basically, I go in there just to make sure that all customers are happy, that they’re stress-free. We make their moves so much easier,” Paul explains. “The biggest thing for me that makes most of the customers happy is that I actually go in and pad all my furniture before I even leave the house.”

Paul continues, “Most customers love that. This way, you’re not digging the walls, you’re not doing any damage to the property. And it actually saves the company a lot on insurance claims, too.”

These are crucial precautionary steps to take when it comes to moving in Edmonton because of how old and delicate many of the homes are.

While Paul has handled many senior moves, a few stand out to him. One involved an elderly gentlemen getting rid of the majority of his possessions.

“He was only moving four items,” Paul recalls, “but he asked us if we could help him set up his place, and I did. I reorganized his house, moved all his furniture, set up his place for him because he couldn’t do it. By the end, he was extremely happy. He said this was the best moving company he’s ever used. It was very fast and efficient. We were polite and very careful with his items.”

Once they made it to the destination, the same care was taken.

“We were actually moving his wife’s stuff into an old folks’ home,” Paul explains. “It was just her going, not the two of them together, which made it a little harder for him, but we made it a lot better.”

Paul may have only had a few items to bring to the new home, but the amount of care and compassion put into it could not be measured.

“She was going into one of those homes where she only had a small hospital-type room, so we were only able to get her single mattress, one of her dressers, and two of her chairs in the room, and that was it,” he says.

During these moves, he says constant communication is key.

“I let them know that I’ve got 15 years of experience. They’ve got nothing to worry about. I’ll take care of everything they need. If there’s anything extra we can help with, I try to do that as much as possible. I like to make sure they don’t have to do any lifting after we leave.”

Paul goes above and beyond the call of duty and even makes sure everything is ok after the move itse;f is done.

“Usually we finish senior moves within maybe an hour, so we have that minimum time,” he explains. “I ask them, ‘Would you like me to move some furniture around for you? Would you like me to help set this room up? You tell me where you want stuff. I’ll set it up.’ And before we leave, after the bill’s done, I always clarify that everything’s good. If there’s anything else they need, I’ll go set it up or help with whatever they need—even if it’s on my own time.”

This kind of service is consistent with the core values of Two Small Men with Big Hearts.

“For me, it’s the seniors that I like to help and try to make their days better because they’re already stressed out as it is,” Paul concludes. “Seeing them happy and relieved is what makes the job meaningful.”

Ready to plan your move? Contact us for a free quote.