Darryl & Hilda Kuzik


By ajakab

The two moving crews were excellent, polite, careful and went above and beyond to handle the move to Kelowna from Surrey, BC.

However, From the beginning the communication with the booking coordinator was challenging. Slow to respond and required us to contact them for answers to our questions.

We did find it unusual that no one would come and do a home evaluation prior to the move. Even with COVID Protocols, not even pictures or a video walk through was considered.

When a major issue arose which required a third truck the moving crews did not get any support from their management. The crew needed a contact person they could reach after regular hours to help them resolve a loading issue and nobody was available for them.

If you choose this moving company, I would recommend you insist on a proper walk through evaluation or a thorough picture or video review of all your moving contents. This will ensure the moving crew are NOT surprised when arriving at the customers residence to load.

I would give the moving crews we had 5 Star rating but the Company only a 2.


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