Two Small Men works with home builders and property management agencies across Western Canada. Through our experience and the education of associations (such as BOMA), we’ve learned a lot about specific industry needs.
We’ve developed a variety of custom programs to meet the needs of real estate managers. Whether you’re looking to bolster your offering to include a moving package for your clients, or just for professionals to help you with your staging, Two Small Men has you covered.
Services we offer
Take advantage of our moving program for home staging! We can pick up any furniture that you’ve ordered or have in storage, and we’ll uncrate, assemble, and place it all per the instruction of you and your design team.
A free or subsidized move can be a great way to enhance your offering to potential buyers. Home buyers have often saved for a deposit and haven’t considered the costs such as legal fees or moving services. Offering a moving credit to your client could allow them to roll the moving charges into their mortgage.
Looking for a free way to provide additional value to your clients? We’ll negotiate discounted pricing to real estate professionals who refer all their clients to Two Small Men.
Our commitment to you
After years of working with Canadian restoration companies, we’ve designed our restoration partnership services to align with your contents moving needs. We offer professional packing services, detailed inventory lists and photographs, and storage. We offer reasonable storage rates in secure facilities across Western Canada.
Our crews are trained in safety protocols and come equipped with steel toe boots, hard hats, Tyvek suits, and N95 masks. We send experienced crews who have a 90% or higher Quality of Service rating. You can read more about the services we offer below!
We understand that your customer is excited for moving day and to move into their brand-new home. We’ll send top teams to make moving day a seamless experience. Our Mover Excellence Program ranks our crews by Quality of Service based on real customer surveys, and we’ll send our top scoring teams to move your customers.
After every move, we’ll send your clients an automated survey. We take customer service seriously: our job is to make your day easier, and that means making sure your customers are happy.
RED CARPET SERVICE
Included on every move for our preferred real estate partners is red carpet service. We use floor runners, furniture pads, and can provide professional grade mattress bags and wardrobe boxes to ensure a seamless moving experience.
We’ll train our moving concierge on the specifications of your client’s bookings. We’ll provide a landing page, white labeled with your branding, that you can distribute to your clients so they can book their move directly from our website.
We’ll establish a distribution list for you and your team (firstname.lastname@example.org). With one email, you’ll reach your Two Small Men Team: your personal Account Manager, a Senior Ops Leader, and our Billing clerk. We’ll also provide you with the cell phone number of your Account Manager so you can reach them by phone, text, or email during the day, evening, or weekend. Someone from the team will get back to you right away!
We’ll do everything we can to prevent a claim, but in the rare case a claim occurs, you can rely on our dedicated After-Service Manager. We have developed a claims process called the 2-10-30 guarantee:
- Customer contacted no later than 2 days after incident
- An agreed remedy to close claim within 10 days of incident
- Any matter resolved within 30 days of any incident report